Smart Facilities Management (FM) refers to the integration of systems, processes, technologies and personnel to enhance the management of a building's facilities. It is about doing better with technology, using it as a means to an end.
It is important to consider the process and people aspect in order to harness the full potential of smart FM and achieve a holistic solution that can support data-driven decisions, create change and improve outcomes.
“Smart FM is about integrating technologies, people and processes to improve communications, lessen response time, reduce costs and manpower and more importantly, raise productivity.”
- Tony Khoo, President, Singapore International Facility Management Association (SIFMA)
To drive the adoption of smart FM, the Smart FM Taskforce developed a Guide to Smart FM that was launched on 1 October 2019. The Guide aims to provide Building Owners and their FM Managers with an easy-to-use reference to guide them on the key steps to take in their smart FM journey. The Guide is applicable to various building types and FM operating models, while being mindful that most buildings have a diverse range of systems. Building Owners, FM Managers, FM Companies (FMCs) and Service/ Solution Providers can use this Guide and the 5-Step SMART process as follows: